Two questions we help You answer...
Are my people as productive as they can be?
This question plagues managers because employees may look busy, but are they conducting valuable productive tasks or consumed with busy work? We provide real-time visibility into the true productivity of each employee based on the actual process and complexity of each individual transaction they process. High and low performers are identified, and rewards and training can be better designed and targeted to increase productivity.
Are my processes as efficient as they should be?
Analyzing a transaction throughout the entire process, we allow you to understand the cost drivers of your operation, where you need to focus on improving and the sources of rework. Identifying bottlenecks to resolve or opportunities to automate processes drives even greater value out of your existing resources.
Who we are
OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity.