OpenConnect Sponsors 2010 Call Center & MTM Conference

Salt Lake City, March 7-10, 2010

Dallas, TX January 25, 2010 - OpenConnect, the company that helps companies achieve process improvement that pays for itself, today announced that they are a sponsor for the 2010 Call Center and MTM Conference at the Grand American Hotel in Salt Lake City to be held on March 7-10, 2010. Edward M. L. Peters, OpenConnect CEO will speak on “Leveraging Analytics to Drive Continuous Improvement and Cost Reductions in Healthcare Administrative Processes”.

At the event, attendees will be able exchange best-practices with a broad range of Blue Plan professionals. The Conference will also offer a new interdisciplinary approach to general sessions and networking opportunities with distinct workshop tracks that will deliver the focused and detailed educational opportunities past attendees have come to expect.

“Healthcare insurance providers face significant challenges in controlling administrative costs and improving operation efficiency. OpenConnect’s solution for healthcare administrative processes can drive best-in-class claims automation rates as well as reduce rework,” said Edward M.L. Peters, OpenConnect CEO. “We will detail the benefits achieved by a number of BCBSA Plan members by automatically discovering, analyzing, improving and measuring claims life-cycle, auditing, adjustments and membership functions”.

Key points of Peters’ presentation will focus on the improvement of:

• Operational First Pass Rate (OFPR),
• Portal Adoption Rates and Reduce Call Volumes,
• Quality through Process Analytics,
• As well as lowering the costs of manual edits and reducing SLA Penalties

Through business process discovery and analytics, OpenConnect enables executives to make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability.

Peters has recently written The Paid-for Option, which provides a brief introduction to the subject. Copies can be obtained by contacting OpenConnect.

About OpenConnect

OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.