NEWS/EVENTS
OpenConnect’s Comprehend Selected by Antares Management Solutions to Improve Critical Business Processes for Largest Customer
Company Streamlines Corporate Membership and Claims Processing Systems
DALLAS - March 6, 2008 - OpenConnect, an industry leader in improving business process performance, announced that Antares Management Solutions has selected OpenConnect’s Comprehend business process intelligence and analytics software to identify, analyze and improve claims adjudication and corporate membership system processes for its parent company and largest customer, Medical Mutual of Ohio.
Antares is a Westlake, Ohio-based provider of business processing and application hosting services for the life, health and accident insurance industries, and information technology services for small- to mid-sized organizations throughout North America.
Antares initially selected OpenConnect’s Comprehend software to discover the root cause of potential process inefficiencies associated with its client’s membership and claims processing systems. Medical Mutual’s strategic objectives for continued growth and success include reducing administrative overhead associated with operations processing and streamlined systems. Once efficiency identification within these systems is completed, use of the tool will expand to other systems.
“We looked at a number of products to try to achieve our objectives,” said John Frohlich, Director of Systems Development for Antares Management Solutions. “With OpenConnect’s Comprehend, we got a view into business processes we never had before. Comprehend gave us a view as to how users are actually employing applications. We will definitely add value by discovering the inefficiencies in our client’s processes, the systems processes, and for the first time the business area can analyze the performance of top performers and provide retraining where necessary. One additional advantage of OpenConnect’s product is that it allows us to gather data across platforms, mainframe to web and back.”
“We are pleased that Medical Mutual will be able to improve its first pass claims rate and streamline its membership systems,” said Ed Peters, CEO of OpenConnect. “We’re confident that, with the help of OpenConnect’s innovative Comprehend solution, Medical Mutual will continue to achieve operational excellence and deliver superior value to its customers."
About OpenConnect
OpenConnect has created the first software designed to automatically discover the business process inefficiencies that hinder operational growth. Using patent-pending process analytics, OpenConnect provides businesses with continuous, real-time views of the activities and variations that affect day-to-day operations. Armed with this information, executives can make the quick, incremental improvements that will increase process efficiency, improve employee productivity and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.
About Antares Management Solutions
Founded in 1934, Medical Mutual of Ohio is the oldest and largest health insurance company based in Ohio. The company serves its customers through high-quality, affordable group and personal health insurance plans, and third-party administrative services to self-insured group customers. Based in Cleveland, Medical Mutual also has offices in Columbus, Cincinnati, Toledo, Akron, Dayton and Youngstown. For more information, visit the company’s award-winning Web site at www.MedMutual.com.
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Jennifer Lake
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