OpenConnect Helps Horizon
Blue Cross Blue Shield of New Jersey
Improve Claims Efficiency and Reduces Costs

Comprehend discovers and helps resolve business process bottlenecks and inefficiencies

Dallas, TX March 12, 2009 -OpenConnect Comprehend™ software, is helping Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) pay claims faster and more efficiently to lower costs for its members. Comprehend software improves claims processing performance by discovering the root-cause of process and examiner inefficiencies in claims processing system. The result is claims are paid faster aiding Horizon BCBSNJ’s network providers and costs are lower helping the company’s more than 3.6 million members.

OpenConnect Comprehend uses both real-time process intelligence, as well as workflow intelligence to fully understand the root-causes of claim delays, rework and low worker productivity. The implementation of the software has allowed Horizon BCBSNJ to better process the 65 million health insurance claims it receives each year.

“We are dedicated to customer service and we’re committed to utilizing technology to help us serve our providers and members better,” said William Looney, Director of Application Development & Enterprise Architect. “The Comprehend software has resulted in near 100% quality performance in our claims adjudication processes. This decreases the need for a manual examination of claims thereby lowering costs.”

“Horizon BCBSNJ is a great example of using process discovery and analytics to actually improve performance and, at the same time, obtain significant financial results,” said Ed Peters, CEO of OpenConnect. “With its strategic use of OpenConnect Comprehend, Horizon is not just solving current issues, but establishing a platform to ensure they remain a best practices industry leader.”

About OpenConnect

OpenConnect has created the first software designed to automatically discover the business process inefficiencies that hinder operational growth. Using patent-pending process analytics, OpenConnect provides businesses with continuous, real-time views of the processes, activities and variations that affect day-to-day operations. Armed with this information, executives can make the quick, incremental improvements that will increase process efficiency, improve employee productivity and raise profitability.

With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.

About Horizon Blue Cross Blue Shield of New Jersey

Horizon Blue Cross Blue Shield of New Jersey is the oldest and largest health insurer in the state serving over 3.6 million members. Horizon BCBSNJ is New Jersey's only not-for-profit, health services corporation and is headquartered in Newark with offices in Wall, Mt. Laurel, and West Trenton.

Horizon BCBSNJ provides a broad array of health and dental insurance products and services for individuals and small and large companies, including national companies headquartered in New Jersey.  Horizon BCBSNJ is committed to improving the health care experience for all the communities we serve as well as helping our members become and stay healthy.