OpenConnect Congratulates Blue Cross Blue Shield
Michigan on their Best Practices Award at the MTM Direct
Measures Program Conference

Dallas, TX April 1, 2009 - OpenConnect, the leader in business process analytics and intelligence-based solutions that wring excess cost out of operations, congratulates Blue Cross Blue Shield Michigan on their Best Practices award at the 2009 MTM Direct Measures Program Conference. The Conference, which recently concluded at the Sawgrass Marriott, Ponte Vedra Beach, Florida, explored the various ways to improve health care data quality requirements for timeliness, completeness, format and accuracy with member touchpoint measures. OpenConnect was an official sponsor of the Conference.

“With administrative costs for all health care insurers being estimated as approaching $100B in 2009, health insurers are under extreme pressures to reduce administrative costs while maintaining or improving quality and service levels,” said Edward Peters, chief executive officer, OpenConnect. “BCBS Michigan’s achievement shows their continued dedication to improving with ever more efficiency, the cost of claims processing thereby helping to improve the quality of the overall health care system.”

Specifically, OpenConnect Comprehend helps health care organizations significantly improve operational first pass claims rates. It does so by providing continuous, real-time views into the activities and variations that affect day-to-day operations. Armed with this actionable intelligence, executives can “Stop Guessing and Start Knowing” and make the immediate improvements that increase process efficiency, improve employee productivity and raise profitability.

Many health care insurers have significantly improved operational first pass claims rate with Comprehend. In recent deployments, OpenConnect Comprehend has resulted in savings of millions in cost savings to the customer -- in the first year.

About OpenConnect

OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.