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AHIP Vidcast shows how OpenConnect helped Horizon Blue Cross Blue Shield of New Jersey improve its claims processing performance

Dallas, TX October 14, 2009 - OpenConnect recently helped Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) lower costs and improve the efficiency of its claims processing performance system. And America’s Health Insurance Plans (AHIP) today released a vidcast that details how Horizon BCBSNJ’s claims system was changed and why the partnership was so successful.

The vidcast features Mark Barnard, SVP & CIO, Horizon BCBSNJ and Edward Peters, CEO, OpenConnect and is moderated by Chip Nash, AHIP’s Director of Business Advancement. The vidcast provides an in-depth view as to how process discovery and analytics can help drive best-in-class claims automation rates. To view the vidcast, visit AHIP vidcast.

In the vidcast, Mr. Barnard discusses how Horizon BCBSNJ was able to pay claims faster, more efficiently and lower costs for its members. OpenConnect Comprehend was used to improve claims processing performance by discovering the root-cause of process and workforce inefficiencies in their claims processing system. The result was that claims are now being paid faster than ever. Not only does this help Horizon BCBSNJ’s network providers, it also helps lower costs for the company’s 3.6 million members.

“Horizon BCBSNJ is a great example of using process discovery and analytics to improve performance and obtain significant cost savings.” said Edward M. Peters, CEO of OpenConnect. “We are confident that this vidcast will present its viewers with a game-changing methodology to improve operational efficiency while driving down costs.”

Through business process discovery and analytics, OpenConnect Comprehend lets executives make the quick and incremental improvements that will increase process efficiency, improve employee productivity, and reduce costs,

OpenConnect is a major sponsor at AHIP’s upcoming Fall Forum Conference (Nov 16-18) in Chicago and is hosting a breakfast symposium entitled Achieving Sustainable Cost Reduction in Healthcare. The breakfast session will focus on the various healthcare reform proposals currently under review in Washington and how reducing administrative costs and improving quality should be the centerpiece of any proposal.

About OpenConnect

OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.

About Horizon Blue Cross Blue Shield of New Jersey:

Horizon Blue Cross Blue Shield of New Jersey, the state’s oldest and largest health insurer, is a not-for-profit health services corporation. Horizon BCBSNJ serves over 3.6 million members and is headquartered in Newark with offices in Wall, Mt. Laurel, and West Trenton

Horizon BCBSNJ provides a wide variety of health and dental insurance products and services, including Medicare and Medicaid products, for businesses and individuals. Horizon BCBSNJ is an independent licensee of the Blue Cross Blue Shield Association. Learn more at www.HorizonBlue.com.