Professional Services

As a technology and business partner, OpenConnect can help its clients achieve successful implementation so they can maximize their business benefits and mitigate risk. OpenConnect offers a framework of services that covers the entire lifecycle of a project - from solution planning to implementation - all with a specific focus on business improvement. To each service, we bring the right people, processes, and knowledge to ensure success.

OpenConnect's Professional Services Team is trained to provide the following deliverables:

• Proof of Concept
• Functional Specifications and Business Requirements Definition
• Pilot Project
• Architecture Review
• Project Lifecycle
• Mentoring Days

In addition to complete development solutions, OpenConnect has assembled a team of highly qualified, experienced individuals who provide business consulting, implementation, customer training, and critical account management, as well as technology and environment consultation. The following services are available to assist with the implementation of all OpenConnect solutions:

• Installation
• Technology and Environment Consultation

The initial Proof of Concept is an important preliminary to the customer relationship. Providing a real world business case test environment is critical for demonstrating client-driven technology adoption solutions. This also helps set expectation levels by observing and reviewing the technology at work.

The next phase is a meeting of the minds. Our Consulting team will meet with you to establish your requirements. We will provide a specific outline of those requirements, indicate our business and architectural approach, and produce an estimate of time and costs involved. We nail down specifics on the front-end so that you can be assured of maximum performance both in terms of value and delivery. OpenConnect provides a number of options to help you develop internal knowledge assets and skill sets.

Before a full enterprise deployment of the solution, our team of experienced professionals can provide a demonstration with expanded scope and greater duration. We deliver a portion of a functional working application as a prototype. This enables you to see a full functional view of the application working in your environment - as well as how it will appear and work for the user.

We have the resources to help you architect, design, develop and implement the right technology for your organization. Our experienced technology professionals will review your existing architecture, design, and application - within the context of your needs and objectives. After the review process is complete, we will deliver our recommendations.

OpenConnect is committed to your success - from concept to full production. Our methodologies are designed to reduce the expense, time-to-market, and risk assigned to your engineering projects. With full-scale project implementation, you get a fully functional application ready for deployment in the production environment, including user documentation and project work plans. Our goal is to deliver a set of fully functional stress-tested applications with measurable response times that meet your performance objectives.

We provide knowledge transfer so that your project team is operational as soon as possible. This enables your organization to better utilize its internal knowledge assets. As your business changes, we are available to support specific activities that involve onsite services. We can assist you with the development and deployment of projects by providing onsite consultation.

In order to assist your efforts, OpenConnect has assembled a team of highly qualified, experienced individuals who provide implementation, customer training, and critical account management, as well as technology and environment consultation.

The implementation of our solutions is a critical aspect of customer care. We recognize that successful installation of technology is an important part of the customer transaction. Our commitment extends to pre-site, onsite, and post installation activities.

It all begins with site preparation, which involves a site survey and agreed upon expectations with the appropriate contacts. Onsite activities commence with the installation, testing, technology familiarization, and completion sign off. The process concludes with an update to our field consultant, turnover of account support to Customer Service, transfer of sales related issues, and applicable training activities.

In order to help you optimize your production environment, we provide technology and environment consultation. This includes onsite support and/or troubleshooting, and complete consultative services. OpenConnect's Professional Services experts provide an essential customer interface in our service continuum. We increase your competitive advantage by enhancing your technological capability.