Process Identification

Comprehend constructs process models from the details up. Instead of analysts drawing pictures of what they think is happening in the organization, Comprehend uses process facts to construct the true picture. Comprehend records every event, including the attribute of every event. The only thing required to create the process representation is to identify what perspective you desire to view. Interested in the lifecycle of a customer, choose the account number and all of the process details will be used to construct the actual observed interactions your customers are having with your processes. Or, choose an order, claim or purchase lifecycle, or choose them all and understand your business processes as they are actually executed.

As-Is Process Detail

This As-Is process is fully quantified showing how often process steps are executed, as well as how long they take, regardless of process step. Because Comprehend doesn't start with any process assumptions, it discovers all process steps, even those you didn't think occurred. The Process map includes the full details of who, what, where and when of the process execution. All of the attributes of the process are captured and stored, and available for your analysis. This As-Is process is a powerful tool for understanding the full complexities of your business processes and the real root-cause of process inefficiencies. This provides both a powerful start for process improvement as well as an exact process monitoring capability.

Process Export

Of course, for process improvement, having a very detailed as-is process is just the first step. Comprehend supports exporting this as-is process, complete with statistics and attributes, out to a number of business process tools. This provides an accurate, time-saving as-is picture that you can use as a starting point for your to-be process design.