Can your employees track their daily performance, or do they have to wait for a manager review? Do they know where they need training or when they excel at a process? In this manager’s dilemma, I walk through a “Peer Productivity Comparison” Dashboard in WorkiQ, explain how desktop analytics can help your employees diagnose their own performance.
This workforce analytics dashboard displays:
- The number of work processes a single user completed over several days. (ie. insurance claim, IT ticket, enrollment application, etc.)
- The average time this user needed to complete each work processes.
- The average time this user spent performing defined tasks (sub-processes) within a process each day.
- This same information above for the user’s team, so each employee can compare performance to their peers.