OpenConnect news release, 2015-01-21: OpenConnect launches upgraded WorkiQ workforce performance measurement software

OpenConnect launches upgraded WorkiQ workforce performance measurement software

Dallas, Texas, January 21, 2015OpenConnect Systems Incorporated, a leader in business process intelligence and workforce analytics software and services, today announced WorkiQ® 6.3, a new generation of the company’s successful workforce performance measurement solution. The new version of WorkiQ software provides even greater visibility into how employees perform their work, and a more detailed understanding of employee productivity rates.

WorkiQ is used by some of the country’s largest insurance providers, government agencies, and financial services organizations to identify and codify the workplace traits of their high performers, allowing all staff to benefit from these best practices, automate recurring tasks that have proven to be error-prone, and improve employee engagement and accountability.

The new version of WorkiQ features the following enhancements:

  • Google Chrome support — As many employers have implemented Web-based applications, understanding work activity inside the browser is vital; WorkiQ 6.3 adds support for Google Chrome to the existing support for Microsoft’s Internet Explorer and Mozilla’s Firefox.
  • Advanced data captureWorkiQ 6.3 is equally adept at gathering performance data whether an employee is in-house at work on a desktop or is a remote/work-from-home employee logging in through a virtual network connection. Now, with version 6.3, WorkiQ extends that data-capture ability into the mainframe application environment, recording not only just when and for how long an employee is logged into a mainframe, but also which applications are being used most often and in what ways. This permits a real-time view into the amount of work being completed.
  • Enhanced process trackingWorkiQ 6.3 also now ships with advanced process-tracking capabilities making it easier to re-use processes and sub-process models for fast and efficient configuration. This permits customers to measure multiple types of work, and facilitates categorization of the type of work being completed. While WorkiQ previously supported the ability to track processes, this new enhancement will save administrators the time and money otherwise spent configuring new processes, putting useful data back into the hands of the back-office managers.
  • User-friendly interface and next-generation reportingWorkiQ 6.3 provides a simplified interface for both the IT administrator supporting the application as well as the user/manager benefiting from the application’s data. Advancements in reporting allow managers to receive a holistic view of their employees’ work activities across all platforms and applications they touch during the course of the workday.

“Keeping employees engaged and setting them up for success is more challenging than ever,” said Dr. Edward Peters, Chief Executive Officer of OpenConnect. “We’re working in digital environments and contending with the continued bombardment of interruptions throughout the workday. WorkiQ makes it possible to help employees understand and focus on the traits that generate success, improve production, and reduce their company’s operating expenses.”

Pricing and availability

WorkiQ 6.3 is available immediately. Pricing varies, depending on specific customer configuration needs. For more information, contact OpenConnect.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate, and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables its clients to more quickly address and adapt to today’s operational and competitive challenges. To learn more about OpenConnect and its products, visit www.oc.com.

Media contact:
Greg Wise
Weber Shandwick, for OpenConnect
512.794.4716
gwise@webershandwick.com

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