OpenConnect news release, 2015-02-24: OpenConnect CEO to speak about strategic contributions HR pros can make with analytics

OpenConnect CEO Dr. Edward Peters to speak about strategic contributions HR pros can make with analytics
Peters will be featured at Workforce and HR Analytics Summit West 2015

Dallas, Texas, February 24, 2015OpenConnect Systems Incorporated, a leader in workforce intelligence and business process analytics software and services, today announced that its Chief Executive Officer, Dr. Edward M. L. Peters, will be a featured speaker at the Workforce and HR Analytics Summit West 2015, March 9–10 in San Diego, California. Peters will focus on how human resources professionals can use analytics to increase their strategic value to their business partners.

HR managers can increase their strategic business relevance by providing analytics that are meaningful, comparable and actionable in a timely manner. This requires a deep understanding of the decisions that need to be made, the data science required to provide the insight and how the outcome of the analytics process enables actions to be taken that increase business value. When applied successfully, this approach can deliver tremendous value to the organization and strategically link HR managers to their business partners.

For example, operational executives and human resource professionals have been challenged by the shift that has occurred in the U.S. away from mostly in-house workers to a more remote workforce. In this environment, understanding the actual performance of tasks, the true nature of employee engagement and the potential increases in productivity levels have become far more opaque. Unlike the work environment of the past where workers were managed by line-of-sight and performance was measured by observable physical output, managing today’s digitally enabled remote workforce leaves the organization struggling to understand employee productivity and make appropriate staffing decisions.

“Businesses are undergoing tremendous change in terms of workforce composition,” said Peters. “For example, the mix of in-house vs. remote workers and the associated issues such as remote workforce management, talent acquisition, compensation, productivity, and engagement are as crucial as ever. In this dynamic environment, human resource professionals are poised to assume an even greater role in the strategic direction of their organization. Being a strategic partner in this environment requires an understanding of the action that needs to be taken, the decision-making process that will enable it, and the data and analytic tools required for its support. Providing this business-critical information as part of the business decision-making process gives HR an important voice and a permanent seat at the table.”

The Workforce and HR Analytics Summit West 2015 takes place March 9–10 at the Hilton San Diego Resort and Spa in San Diego. Peters will speak on March 10, 11:30am–1:00 pm.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate, and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables its clients to more quickly address and adapt to today’s operational and competitive challenges. To learn more about OpenConnect and its products, visit

Media contact:
Greg Wise
Weber Shandwick, for OpenConnect