OpenConnect news release, 2015-05-04: Michael Cupps to speak at Analytics for Insurance Conference

OpenConnect’s Michael Cupps to discuss future of technology and data capture at Analytics for Insurance Conference
Cupps to be a featured speaker at session titled “Improve claims processing by identifying and understanding ‘dark events’”

Dallas, Texas, May 4, 2015OpenConnect Systems Incorporated, a leader in workforce intelligence and business process analytics software and services, today announced that Senior Vice President Michael Cupps will be a featured speaker and panelist at the Analytics for Insurance Conference, May 11–12 in Toronto, Canada. Cupps will focus on how analytics can make the claims process more efficient and transparent.

The claims handling process involves large amounts of data, but unfortunately much of this data has historically not been tracked and measured in a meaningful way. Emerging technologies and the use of analytics that are capable of tracking this data are crucial to the future of the claims handling process.

Prior to the panel discussion, Cupps will deliver a presentation on understanding “dark events,” which are discrete actions that occur in the processing of a claim. The panel discussion will cover a number of key areas related to the role of analytics in the claims process. The additional capabilities that analytics enables — from developing new predictive models, to providing more insight into previously opaque aspects of the claims process — will be crucial to the evolution of the industry. Cupps will focus specifically on how to track and utilize previously unusable data in ways the industry has not seen before.

“As with any production process, the efficiency of the claims process solely depends on the knowledge of the best path to completion,” said Cupps. “In reality, that knowledge or visibility is not always clear. The only way to improve that process is to remove ‘dark events.’ These are discrete actions that affect the state of claims, and normally go unrecorded by most claims processing and analysis systems. Being armed with the ability to capture this data creates valuable and actionable analysis that can lead to greater efficiencies.”

The Analytics for Insurance Conference takes place May 11‐12 at the Westin Prince Toronto. Cupps will give his presentation on May 11 from 2:50 pm–3:10 pm, and the subsequent panel discussion will take place from 3:30 pm–4:00 pm.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate, and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables its clients to more quickly address and adapt to today’s operational and competitive challenges. To learn more about OpenConnect and its products, visit

Media Contact:
Tracy Donalson
Weber Shandwick, for OpenConnect