OpenConnect news release, 2017-03-06: OpenConnect sponsors 21st SSOW

OpenConnect sponsors 21st SSOW, highlights its role as the only vendor of true enterprise RPA

Shared Sources & Outsourcing Week is world’s largest and longest-running event for shared services, outsourcing, transformation, and GBS professionals

Dallas, Texas, and Orlando, Florida, March 6, 2017OpenConnect, a leader in enterprise software products that deliver efficiencies derived from objective workforce intelligence, analytics, and robotic process automation, is a sponsor of the 21st North American Shared Services & Outsourcing Week (SSOW). The event begins today at the Loews Royal Pacific in Orlando, Florida.

SSOW is the place to meet and exchange ideas that will decide the direction for companies within the shared service center (SSC), business process outsourcer (BPO), and global business services (GBS) markets. At this 21st iteration of SSOW, over 100 speakers and more than 70 sponsors and exhibitors, including OpenConnect, will explore everything from implementing robotic process automation (RPA) to cross-generational talent management to climbing the value chain, and back. OpenConnect is featured in the comprehensive expo hall, which is showcasing the industry’s most innovative solutions and services.

OpenConnect’s presence at the event highlights the company’s role as the only vendor of true enterprise RPA (in the form of its AutoiQ software product), which is defined as follows:

  • Server-based architecture — All AutoiQ processes and robots run on a central server, rather than on masses of desktop PCs, for maximum speed, ease of management, reliability, and flexibility. Still, for those environments where desktop-based RPA already exists, AutoiQ can even act as a centrally managed controller for third-party desktop RPA tools in addition to providing its own added automation functionality.
  • Ability to handle complex, high-value tasks — AutoiQ routinely handles complex, mission-critical work for which other RPA tools are too limited. For example, OpenConnect automation software processes 20 million insurance claims a year.
  • Connectivity with different data sources — OpenConnect is a pioneer in connectivity between large systems and other computing environments, and that shows in AutoiQ’s full connectivity with a wide variety of process-dependent data sources, such as mainframes and Web services.

“The Shared Services & Outsourcing Week comes at a really critical time for shared services, as they move from transactional to value-adding services, from FTEs to intelligent automation, and from low-cost locations to centers of excellence,” said Sally Fletcher, SSOW North America Conference Producer, SSON. “As the largest event of its kind, SSOW includes a variety of streams catering to all different maturities, functions, and challenges, as well as exclusive interactive benchmarking provided by SSON Analytics.”

“This is the first time OpenConnect has been a part of Shared Services & Outsourcing Week, and we are proud to sponsor this important event,” said Mark Dailey, OpenConnect’s Chief Executive Officer. “As the only vendor of true enterprise RPA, OpenConnect is the cost-cutting secret weapon of numerous large enterprises. We’re eager to share the details with the many professionals we’ll meet for the first time at this SSOW.”

“One key to OpenConnect’s flexibility is AutoiQ’s ability to fit right in with any other vendors’ products that may have been selected ahead of time,” said Kevin Culliton, OpenConnect’s Vice President of Product Management. “While we can serve as the sole automation solution in many cases, our server-based tool also enables efficient and robust control of pre-existing desktop-based software from third-party vendors.”

About IQPC

IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network spanning six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information about IQPC, visit

About OpenConnect

OpenConnect is the leader in process intelligence and desktop analytics solutions that objectively identify and illuminate workforce activity, resulting in associated productivity gains. With OpenConnect’s process automation software, the costliest processes performed by a workforce can be automated. Combining unparalleled experience and solution capabilities, OpenConnect enables its clients to more quickly address and adapt to today’s operational and competitive challenges so they can accomplish more with fewer resources. Learn more about OpenConnect and its products at

Media contacts:

Lauren Miller

Bryce Wray