OpenConnect news release, 2017-03-06: OpenConnect’s enterprise automation presence spotlighted by interactive benchmarking

OpenConnect’s enterprise automation presence spotlighted by SSON Analytics interactive benchmarking

OpenConnect automation is trusted by multi-billion-dollar companies to handle many millions of complex tasks every year

Dallas, Texas, and Orlando, Florida, March 6, 2017OpenConnect, a leader in enterprise software products that deliver efficiencies derived from objective workforce intelligence, analytics, and robotic process automation, announced today that an interactive benchmarking tool by SSON Analytics shows OpenConnect’s robotic process automation (RPA) products have a significant presence in enterprise.

This information was first released during OpenConnect’s participation in the 21st Shared Services & Outsourcing Week (SSOW), beginning today in Orlando, Florida. The SSON Analytics benchmarking tool uses vendor-verified data to assess the offerings from automation software vendors participating in the SSOW event.

In the case of OpenConnect, the benchmarking tool showed that OpenConnect enterprise RPA software’s installed or piloted base consists of companies with total annual revenues in excess of $100 billion. Some of these OpenConnect automation customers are among the largest and best-known healthcare payers in their industry. OpenConnect automation serves these customers, in particular, by processing nearly 20 million complex medical claims a year. This points out a significant difference between the true enterprise RPA offered by OpenConnect and other vendors’ more limited RPA tools, which cannot handle such complexity.

“We’re pleased to see the results of the SSON Analytics benchmarking of automation software vendors,” said Mark Dailey, OpenConnect’s Chief Executive Officer. “This confirms OpenConnect’s in-production market presence among some of the largest companies in their respective industries.”

“It’s unusual for us to share the kind of data that this benchmarking process required, but we felt it was important,” said Kevin Culliton, OpenConnect’s Vice President of Product Management. “It often surprises people when they learn just how much we do for our customers, as well as how big those customers are. This benchmarking tool brings that into clarity, especially considering what it shows — and, in some cases, doesn’t show — about our competitors who also are participating in this SSOW.”

About OpenConnect

OpenConnect is the leader in process intelligence and desktop analytics solutions that objectively identify and illuminate workforce activity, resulting in associated productivity gains. With OpenConnect’s process automation software, the costliest processes performed by a workforce can be automated. Combining unparalleled experience and solution capabilities, OpenConnect enables its clients to more quickly address and adapt to today’s operational and competitive challenges so they can accomplish more with fewer resources. Learn more about OpenConnect and its products at

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Bryce Wray