ROI From Real-Time Desktop Analytics

Identifying top performing teams and individuals is critical to building a culture of accountability and high employee engagement. Real-time desktop analytics provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, and lower the overall costs of operations. By providing dashboards with insights into the actual performance your managers will be empowered to make “in the moment” coaching and guidance for optimal performance.

Using your own data learn how your operations will save. Try our new online Savings Calculator.

Three areas you can find savings.

Productive Hours

On average US employees waste 2 hours a day beyond breaks and lunch hour. If your organization can re-capture part or all of this “empty labor” productivity will increase and your organization can do more work with the same staff. WorkiQ provides real-time data showing the amount of time spent on productive and non-productive activities and categorizing the type of work that consumes the most labor hours.

Reducing overtime

According to a recent survey, Americans work an average of one hour of overtime each week. Sometimes your business may need overtime to get through peak periods but how do you truly know without accurate data? WorkiQ provides real-time data showing where you may need more, or less, of the work being done.

Eliminating self-reporting

Many companies only have self-reporting methods or use disparate data from multiple core systems to track the amount of work and time spent on various tasks. These self-reporting methods rob your employees of time that could be spent doing real work.

Try our ROI tool and let us know what you think.

WorkiQ Savings Calculator

Desktop Analytics for HR

5 reasons HR is interested in desktop analytics

  1. Accurate and real-time performance measurement
    Identifying top performing teams and individuals is critical to building a culture of accountability and high employee engagement. WorkiQ provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, and lower the overall costs of operations. By providing real-time dashboards with insights into the actual performance at any given moment your managers will be empowered to provide guidance for optimal performance.
  2. Increase employee engagement
    Companies with “Highly Engaged” employees outperform other companies by 23%. Identifying areas based on true performance measurement to reward top employees is difficult for most companies. Real-time workforce analytics provides the ability to see in real-time top performers. With this info companies can introduce gamification, leader boards, and rewards systems to encourage new levels of engagement.
  3. Identifying hidden potential
    Analytics can be used to identify high-performing teams and individual team members. Analyzing patterns of successful work results enables companies to spot individuals who outperform their peers, utilize their time efficiently, and analyze the best use of business applications to complete the job at hand.
  4. Identify coaching opportunities
    On average US employees waste 2 hours a day beyond breaks and lunch hour. However, most companies only have self-reporting methods to track the amount of work and time spent on various tasks. Real-time collection and reporting reveals instant performance measurement of both in-house and remote employees it allows for “in the moment coaching” opportunities and significantly recaptures empty labor hours.
  5. Sourcing Big Data for workforce analysis
    Do you have the right amount of people assigned to the appropriate inventory of work? How many people do you need to handle open enrollment this year? Take the guessing out of staffing; WorkiQ provides data on actual activity and work productivity providing true FTE analysis insuring your company has the right size team for the workload.

Workforce Analytics for the CFO

5 reasons CFOs are interested in workforce analytics & automation

  1. Identifying empty labor
    • On average US employees waste 2 hours a day beyond breaks and lunch hour.  However, most companies only have self-reporting methods to track the amount of work and time spent on various tasks.  WorkiQ provides real-time collection and reporting thus revealing instant performance measurement of both in-house and remote employees.   
  2. Identify areas for reduction of overtime
    • According to a recent survey, average Americans work an hour of overtime each week.  Sometimes the business may need overtime to get through peak periods but how do you truly know without accurate data?  WorkiQ provides real-time data showing if empty labor is a potential symptom for excess overtime.  The solution can identify the amount of time spent on productive and non-productive activities and categorize the type of work that consumes the most labor hours.
  3. Workforce analysis
    • Do you have the right amount of people assigned to the appropriate inventory of work?  How many people do you need to handle open enrollment this year?  Take the guessing out of staffing;  WorkiQ provides data on actual activity and work productivity, giving you true FTE analysis to insure you have the team for the workload.
  4. Real-time and accurate performance data
    • Identifying top performing teams and individuals is critical to building a culture of accountability and high employee engagement.  Real-time workforce analytics provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, and lower the overall costs of operations. By providing real-time dashboards with insights into the actual performance at any given moment your managers will be empowered to make “in the moment” coaching and guidance for optimal performance.
  5. Spotting process deficiencies
    • Organizations can’t always see the different steps it takes to process a transaction within their operations.  By employing analytics to visualize the work path, you can identify the critical details needed to reduce bottlenecks.  Then these processes can be eliminated or automated through OpenConnect robotic process automation.

TEAM — What Does It Mean?

“There’s no I in Team”. “Dream Team”.  “A-Team”.

We have all been part of a team at some point in our lives.  As children, some of us played a sport and learned the meaning of being on a team.  As adults we root for our favorite football, soccer, high school sport, kids team.  We band together, sit on the same side combining all of our energy into our favorite squad.  There’s just something about being part of a like-minded group.

Super Bowl Sunday is coming, where we usually gather with friends/family to watch the big game.  If your parties are like ours, it’s usually pot-luck where guests bring a dish to share during the party.  Even the folks who wouldn’t know where to find their own kitchen never come empty handed.  Yes, it’s the pre-packaged veggie tray but they still contribute.  It’s sharing the load, participating….being part of that team!

In the work place it’s no different.  We are part of a team brought together to reach a goal.  Each of us have a role to play, a position we’ve been given to carry out duties to make the group successful.  When we all perform our respective tasks, the team wins.  We win as individuals.  Some days we are at our best, some not.  Sometimes we’re winning, sometimes not.  But we all still accountable to keep the team moving forward.   If we aren’t doing what’s needed, we’re on the wrong team.  Perhaps in work the word TEAM should stand for ‘The Employee Accountability Model’ (one of our customers actually shared this with us)!

So your favorite team may not be in the championship, but the commercials will be entertaining.  Someone will bring something homemade and it will be delicious.  It might even go well with your veggie tray.  No matter who you are betting on or who wins, look around you during the game.  You are with folks who wanted to share the time together, who joined in to contribute no matter the outcome.  Now look around your office as well.  We all want to be on a good team, because “Together Everyone Achieves More”!

Webinar: Improving Employee Performance Through Measurement

With the MLR requirement of the Affordable Care Act, healthcare payers are challenged to find ways of improving operating margins through employee performance and workforce optimization. Operational efficiency starts with understanding exactly how time is being spent today and accurately measuring resources against the right inventory of work (claims, enrollments, etc) at the right time. Fortunately, new automated tools and methods of capturing and reporting this critical data allow front line managers to dramatically improve the productivity of back office staff.

This webinar will explore emerging best practices in capturing and measuring back office productivity. Armed with accurate and real time productivity data, this webinar will also discuss a best practices approach to systematically improve back office operations through coaching, employee engagement strategies, and improving overall team productivity to breakthrough levels of 30% or more.

You will learn:

  • How providing visibility through real time collection, measurement and on-going monitoring can impact productivity in back office operations
  • Best practice process improvement advice to enhance back office productivity
  • The power of an engaged workforce with an active voice in the productivity measurement approach and interpretation
  • Reduction of cost to gather workforce productivity in real time providing an increase in productivity by 30% or more

Speakers:

Jim Sinur, formerly Distinguished Analyst, Gartner Group, is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (iBPMS), process collaboration for knowledge workers, process intelligence/optimization, business policy/rule management (BRMS), and leveraging business applications in processes. Jim is also one of the authors of BPM: The Next Wave.

Dr. Edward M.L. Peters is the Chief Executive Officer of OpenConnect, Dallas, Texas.  As a technology innovator and entrepreneur, Dr. Peters has received numerous awards including the 2004 Maryland Technology Council, Entrepreneur of the Year, the IBM/GUIDE International President’s Award, the R/A/D Award for Excellence in Repository-Based Application Development and a Lehigh University Williams Prize. He was also an Ernst & Young Entrepreneur of the Year Award Finalist in 2003, 2004 and 2010.

He is the author of numerous publications ranging from scholarly peer-review journals to popular media such as The Hill Congressional Newspaper, Forbes, and The Financial Times. He is also the author ofThe Paid-for Option, Using Process Intelligence to Close the Healthcare Knowledge Gap.